Refund policy

Return & Refund Policy

L'Amiga N.V. — Willemstad, Curaçao Last updated: August 1, 2026

We want you to be happy with your purchase. If something isn't right, contact us and we'll work with you to resolve it. Please read the conditions below before requesting a return.

Return Window

Returns must be requested within 5 business days of purchase, or within 5 business days of delivery for shipped orders. Requests made after this period cannot be accepted.

How to Request a Return

Contact us within the 5-business-day window via:

Please include your receipt or invoice number, the item(s) you wish to return, and the reason for the return. Our team will confirm whether your return qualifies and provide instructions. Do not return items without prior approval.

Return Conditions

To qualify for a return, the item must be unused and in its original condition, in the original packaging with all accessories, cables, manuals, and parts included, and accompanied by the original receipt or invoice.

Restocking Fee

No restocking fee applies when the return is due to a valid reason: the item is defective on arrival, the wrong item was delivered, or the product does not match its description. In these cases you receive a full refund or replacement.

A 20% restocking fee applies to returns without a valid reason — for example, if you changed your mind or no longer need the item. The fee is deducted from your refund amount.

Non-Returnable Items

The following cannot be returned: special-order items, custom-cut cable and custom-configured products, software and licenses once activated or opened, opened consumables (batteries, lamps, cleaning products), earphones and in-ear products for hygiene reasons, gift cards, and items marked clearance or final sale.

Delivery and installation charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect the returned item, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5–7 business days.

Exchanges

Prefer to swap instead of return? Exchanges are welcome within the same 5-business-day window and under the same conditions. Any price difference will be charged or refunded accordingly.

Defective Products After the Return Window

Products that develop a defect after the 5-business-day return window are handled under the manufacturer's warranty. Bring the item and your proof of purchase to our store, or contact us, and we will assist you with the warranty claim.

Questions

L'Amiga N.V. Email: info@lamigacuracao.com WhatsApp: +599 9 465 5320